Professional Summary

 

·              Technology Leadership – 20 years

·              Program/Project Management – 20 years

·              Technical Solution Design and Delivery – 20 years

·              Customer Relationship Management – 20 years

·              Vendor Management – 20 years

·              Process Improvement / Workflow Management – 20 years

·              Government and Military Experience – 12 years

·              Healthcare Experience – 10 years

·              Telecommunications Experience – 10 years

·              Performance / Load Testing – 10 years

·              Application Development Management (SDLC)– 10 years

 

 

 

PROFESSIONAL EXPERIENCE

Oct 2012 – Present   Dell Global Healthcare Services               Round Rock / Austin, TX

Senior Program / Project Manager

Primary Focus: Manage Healthcare Programs and Projects (Austin and San Antonio Texas)

 

Job Responsibilities:

·               Partnered with clients to define, design and deploy technical and process solutions.  Designed and deployed Infrastructure solutions for all types of hospital departments including MRI, Invasive Cardiology Lab (Cath Lab), Neo Natal Intensive Care(NICU), Pathology Labs, Emergency Departments, Intensive Care Units(ICU), Telemetry, Labor and Delivery(L&D).  Helped customers realize their needs, not just their requests.

·               Manage vendor relations. Create and distribute requests for Proposal (RFP), acquire project bids, generate purchase orders, manage legal review of contracts, ensure security compliance, collect vendor status, prioritize vendor work across multiple programs / projects / facilities, submit invoices for payment, present vendor technology to architectural review board.  Represent customer in dispute resolution. Vendors: Siemens, GE, Cerner, Dex Imaging, Documation, Sabre Construction, Rogers-O’Brian, Cintas, Simplex-Grinnell, Accenture, Med-Speed, Cable Com, Schmidt Electric, Dell, Rubber Maid, Johnson Controls, Grande Communications, Time Warner Communications, Kronos, Austin Radiological Association (ARA)

·               Drive all aspects of program and project management activities, including collaborating and coordinating across all client, vendor and Dell organizations.

 

 

Dec 2010 – Oct 2012 Apex Systems Inc. for CenturyLink

Monroe, LA (Full-time Telecommute)

IT Program Manager – Merger Consultant /IT Project Manager

 

Managed multiple large scale complex technical projects and programs related to CenturyLink's acquisition of Qwest.

Primary focus included:

•         Acted as Liaison between the two companies to align end user workstations, enterprise support systems (Call Centers) and financial systems, prior to day one of merger.

•         Managed initiative to design and field MS SCCM to a new combined enterprise domain.

•         Facilitated creation of 5 year IT Strategic Road Map. Included all hardware, software and licensing, costs and considerations for refreshing and maintaining over 50K workstations and their supporting servers.

•         Managed multiple web application relocation projects as a part of a data center closure program.

•         Program Manager for Enterprise Workstation Migration to Windows 7.  Collected and documented application migration and modification requirements from business units. Assessed over 1500 desktop and server applications from more than 300 vendors. Worked with Microsoft Windows 7 team to review and certify applications.  Identified, reviewed and purchased software to replace non-Win 7 compatible applications. Organized the efforts of an international migration team including domestic and off-shore developers, project managers, hardware and software engineers, desktop support, server and network teams located across over 30 States. Prepared infrastructure. Managed migration (planning / testing / execution) of over 50K user computers. Managed PMO budget in excess of $2.5M and total Program budget in excess of $12,000,000.

Normal tasks included but were not limited to:

•         Managing Programs and Projects using Agile and PMP project management methodologies.

•         Daily use of MS Project, Excel, Visio, SharePoint, Live link, Word to document and report Program and Project Status.

•         Facilitating large international enterprise wide integration planning sessions. Meetings were conducted in person and via video conferencing with members in as many as 30 states, Hong Kong, Japan, India, and Europe.

•         Manage and report program and project budgets. Individual budgets were as large as $3M programs over $12,000.

•         Managed business process management (BPM) analysis and process redesign initiatives to bring the two companies together by applying new standardized processes.

 

Jan 2008 – Dec 2010 Kansas State Department of Education (KSDE)Topeka, KS

IT Project Manager

 

Simultaneously managed multiple IT projects of varying complexities and timelines for multiple customers in a dynamic education environment.  Acted as a liaison between KSDE departments and developers in designing, developing, testing and deploying web-based applications for Local (LEA) and State (SEA) education authorities.  Responded to continually changing demands by assessing the technical impacts and communicating them in non-technical terms to Executive Leadership and Project stake holders.  Re-prioritized project deliverables and resource assignments to meet the changing needs of the agency.  Selected and utilized the most effective project planning, tracking and communications methods and tools needed to ensure project success while adhering to State and Federal policies and laws.  Responsibilities included but were not limited to the following:

•         Facilitated the collection of Business Needs and Functional Overviews to help define technical requirements for Kansas and Federal education support systems.

•         Acted as Solutions Architect and Senior Technical Advisor for Developers during the engineering of technical solutions. Helped Developers resolve application and data retrieval design issues.

•         Acted as technical liaison between State and Federal Education Department (ED) Executives.

•         Managed Master Data Management (MDM) and Continuous Improvement initiatives.

•         Authored and managed deployment strategies to facilitated Production deployment and post implementation support.

•         Developed and maintained project documentation including: Project Charters, Project Plans, Work Breakdown Structures, Roles and Responsibilities Matrix, Issue and Risk Mitigation Strategies, Communication Matrix, Requests for Proposals, Requests for Information, Executive status reporting, Issue Tracking Logs.

•         Coordinated with the Kansas Information Technology Office (KITO) and followed Chief Information Technology Officer (CITO) processes on projects that exceeded state funding requirements in excess of $250,000.

•         Responsible for Issue, Change, and Risk Management.  Facilitated ad-hoc and Planned project status meetings to review significant accomplishments, current and planned activities and assignment of project deliverables.

•         Collected, consolidated and reviewed projects lessons learned. Developed Post Implementation Evaluation Reports and presented findings and suggestions for improvement to management and Project Teams.

•         Prepared Executive Status Reports and presented to the Executive Sponsors.

•         Refined the web-based Data Request Process to enable the shorter delivery time of custom reports for the Kansas Legislature, Executive Branch and Education Agencies.

•         Managed the transition of projects from Agile to PMP methodology.

•         Participated in annual reviews and updates of the Kansas 3-Year IT Plan.

•         Maintained and updated the KSDE issue tracking and change request system (Footprints) including user account maintenance, and training.

•         Co-Chaired the KSDE Hospitality and Employee Recognition Committee. Participated as IT Representative to the Agency Improvement Council (AIC).

 

2006 - 2008Gentiva Health Services / MCG Overland Park, KS

Consultant - Special Projects/Programs Manager

Used Agile/PMP Methodology to manage the following projects:

•         Supported integration of acquired Home Health Care company applications and assets. Managed software and hardware vendor relationships.

•         Documented security related operations, and then designed and implemented updates to MS Active Directory.

•         Trained Information Security team on how to support new applications.

•         Organized and Architected multiple complex IT infrastructure upgrades and application integration projects designed to improve patient care.

•         Researched, designed and managed the move of the major enterprise systems to a new data center without causing disruptions to the business.

•         Coordinated technology assessment initiatives with The Gartner Group.

•         Authored Requests for Proposals (RFP) to explore vendor solutions.

•         Provided vendor management after Gentiva outsourced IT support to IPsoft.

 

2005 - 2006 FairCom Corp. Columbia, MO / Milan, Italy / Sao Paulo, Brazil / Tokyo, Japan

General Manager / Business Analysis Technical Support - IT / BPM Project Manager

•         Managed international day to day business and technology operations.

•         Defined business needs, architected solutions and supervised global development team in United States, Italy, Brazil, Japan and Australia.

•         Designed and documented organizational operations handbook.

•         Managed re-designed and upgraded web presence.

•         Coordinated activities with technical business partners.

•         Managed technical consulting relationships.

•         Managed International large print and web advertising campaigns focused towards a global technical audience.

 

2003 - 2005 Global NetWatch Inc. Overland Park, KS / Omaha, NE

CTO - Lead Technologist / IT Project Manager / Business Partner Relationship Management

•         Managed all technical support and application development resources.

•         Managed data center vendors and network carriers relationships in the United States, Europe and Asia

•         Managed internal software development initiatives and architected solutions to meet company and customer expectations.

•         Redesigned and Improved efficiency of IT processes and procedures.

•         Planned and managed all IT Projects using an Agile Project Management Style.

•         Role required hands-on System Administration, Database Administration, Web configuration and Network Administration and performance testing of a world wide array of performance monitoring servers.

•         Created and matured relationships with technical clients and partners.

•         Managed all vendor and consulting relationships.

•         Presented the company’s technical merit to existing and potential customers.

•         Supported Venture Capital fund raising initiatives.

•         Organized and facilitated customer training.

•         Researched and analyzed emerging technologies for strategic planning and product development.

 

 

1998 - 2002 Sprint PCS / AccentureOverland Park, KS

12/2001 – 12/2002 - Service Delivery Engineering - Lead Engineer and Technical Architect / Integration Project Manager

•         Ensured the integration and modernization of Sprint PCS Information Technology Solutions.

•         Managed IT projects to maximize the utilization of the existing infrastructure to reduce operational costs.  Re-architected existing infrastructure to consolidate applications and remove excess servers.

o        The Projects help Sprint realize over $12M in savings for which I was awarded the 2002 annual Sprint Excellence Award.

 

4/2001 – 12/2001 Capacity and Performance Management (C&PM) Team Manager

•         Assessed the impact of IT projects on enterprise systems.

•         Managed data collection and performance and tuning initiatives for primary tier applications.

•         Facilitated cross department and vendor service layer capacity assessments.

2000 – 2001 - Operational Readiness Testing Team Manager

•         Served as technical liaison to Sprint PCS executives.

•         Confirmed the technical-readiness for Sprint PCS Tier 1 applications.

•         Coordinated with the Application Delivery Managers concerning release issues and provided potential solutions for technical challenges that impacted schedules and testing status.

•         Ensured collection of performance test data for Capacity Management.

•         Conveyed project risk assessment status to Executive Leadership Team and Business Unit Executives.

 

1998 - 2000 - Production Acceptance Technical Team Leader

•         Organized testing support and integration of new applications into Sprint PCS architecture using an Agile style Methodology.

•         Served as Sprint PCS technical representative to Third Party software providers and vendors.

•         Coordinated enterprise wide technical activities between Business Units, internal and external Solution Developers, and Operations Support teams across much of the United States.

•         Managed Team of 40 Testers in Year 2000 testing of all Sprint PCS enterprise systems.

•         Managed project to simultaneously integrate Genesys Suite - Computer Telephony Integration (CTI) systems into five Sprint PCS Customer Care Call Centers across the country.

•         Facilitated technical integration support for SprintPCS.Com web site launch.

 

 

 

 

1993 - 1998 Ilex Systems Inc. / L3 Comm. Sierra Vista, AZ

US Government Military Defense Contractor Field Software Service and Support / Tester / Trainer (GS-12 Equiv.) Application software/system support for United States Government Intelligence Units in Texas, North Carolina, Arizona, Korea/Japan (Site Manager), Germany and South West Asia

Position required: TS-SCI+ Security Clearance (SBI Expired 2000)

 

1985- 1993 U.S. Army / National Security Agency (NSA) Washington, DC

Intelligence Analyst (SIGINT / ELINT / HUMINT)/ Electronic Warfare Specialist / Senior Mainframe System Administrator and Team Leader

U.S. Army Long Range Surveillance Detachment (LRSD) Ranger - Weapons Specialist Stationed: USA, Europe, Central America, Africa, and Middle East.

Position required: TS-SCI+ Security Clearance

 

Project Management Methodology Experience:

Agile, SCRUM, PMP methodology (Not PMP certified), Waterfall

 

Accreditations / Training:

Sprint / Information Technology Project Management Training (AGILE and PMP Methodologies)

Microsoft / Project Server 2007 Administration Training

Segue / Silk Performer / Performance Testing Engineer Certified

Sterling / Connect Direct Intermediate and Advanced

Covey / The 4 Roles of Leadership / The 7 Habits of Highly Effective People

BEA / Tuxedo / Middle Ware Engineer

Hewlett Packard / HP-UX 11/ Unix System Administrator Certified

Sun Micro System / Unix Solaris System Administrator

Cisco Systems / Network Management Training

Oracle / Database Administration Training

Andersen Consulting / Principle Centered Leadership / Critical Behavior Interviewing / Effective Recruiting Practices

 

 

Computer Technical Skills:

Operating Systems:Windows Server / Windows XP – Vista – Win7 / UNIX (SunOS, Solaris, HP-UX, AIX) - Linux (Redhat, Debian) / Mac OS X (Server) / VAX-VMS

 

Applications:Microsoft (MS) Office (Word, Access, Excel, Visio, PowerPoint, Publisher, Project Pro) / MS SharePoint Services / MS Project Server 2007 / MS Exchange / Sendmail / MS Active Directory / MS Visual Studio / MS SQL Server / Oracle / Silk Test Suite / LoadRunner / Footprints (Numara) / Remedy / Apache / MS IIS / Tuxedo / Samba / Citrix / Crystal Reports  / Planview / Eclipse

 

Hardware:Desk/Laptop (PC, Mac), Enterprise Servers (Sun, DEC, Cray, IBM, HP, Compaq, Dell, Unisys, Apple), Storage Arrays (HP, IBM, EMC, Hitachi, Sun, Cisco), Robotic Tape Libraries, Telecommunications (Land, Air, Sat), Network (Lan/Wan/Wireless)

 

Volunteer Activities:

Board of Directors member for Independence Inc. A not for profit organization focused on empowering people with disabilities to live on their own.

        Kansas Audio Reader Project (University of Kansas) Volunteer. Record Veterans Voices Publication for vision and reading impaired veterans as a part of the Hospitalized Veterans Writing Program (HVWP)